Mac Software for OS X (Stick Software) : Registration

Stick Software depends solely on shareware payments from users like you. With them, we can survive, continuing to develop innovative, high quality, fun software for Mac OS X. Without them, we will wither and die.

By registering your software, you not only support a small software developer which cares about the Mac platform, you help build a community based on trust and mutual respect rather than exploitation and greed. Quite a bit for just a few bucks! Do your part by paying for the software you use.

Payment

We support payment via PayPal or Kagi (both essentially credit card processors, with some differences), check, money order, or (if you are prepared to risk mailing it) cash. It doesn't much matter to us which method you choose, although Kagi's service fees are rather high for us. The more important thing is that you pay at all, which startlingly few shareware users do. Be one of the honest ones!

PayPal can be used by clicking one of the "PayPal" links next to a product on our Software page. To purchase several different products through PayPal, you currently need to make the payment for each product separately. PayPal will allow you to pay with a credit card, or via an established PayPal account that you have set up by depositing money into it.

Kagi can also be used to make payments, with a slightly different user experience from that of PayPal. Just visit our Kagi payment page where you can order any quantity of any product you wish. Kagi will allow you to pay using a credit card, check, money order, postal money order, or cash. Many people find Kagi to be simpler than PayPal; it is recommended for less experienced users.

You can also pay by sending the appropriate amount (total the prices listed above for the individual products you want to pay for, plus exactly $0.00 in shipping, handling, tax and other surcharges), as follows:

Payee: Stick Software
Instrument: Check or money order, or cash if necessary
Currency: US$ (the bank fees for foreign currencies are typically prohibitive)
Address: Stick Software, P.O. Box 610121, Redwood City CA 94061-0121, USA

Be sure to include a valid email address and tell us which product you're registering with your payment so we can send you your registration code! We send registration codes only by email!

Registration codes

We use registration codes for some of our shareware products. If you pay by PayPal or Kagi, you will typically receive a registration code within 24 hours. If you mail us your payment, it will take considerably longer, of course. If you think we have not sent you your code, step one is to check your spam filtering; often our registration emails get marked as spam and sorted into a "junk" folder or deleted. Make sure emails from all addresses at sticksoftware.com are whitelisted, and then request that your code be resent or check your junk/spam mailbox for messages from us that you may have missed. If your spam filtering uses a challenge-response mechanism, we will probably not respond to its challenge, and certainly won't if the challenge asks us to enter personal information of any kind (which most such systems do). It is your responsibility to ensure that you can receive the emails you want to receive from the outside world. We occasionally run into turkeys who repeatedly send us angry emails asking why we aren't responding and sending them codes, and every reply we send bounces or doesn't reach them. Don't be one of those turkeys; check that your email works, that you haven't exceeded your mailbox quota, that your spam filtering is not overaggressive, and that you sent us the correct email address without typos.

The sending of registration codes is not an automated process; a person (i.e. me) has to mail the code to you. We hope to automate this process in the future, but that is a complicated undertaking. For now, then, this means that it may sometimes take more than 24 hours for your code to be mailed. We apologize for this, but as much as some of you might like me to be chained to my computer, I do need to go on vacations now and then. :-> If I go on a vacation for more than a long weekend, arrangements will be made for someone else to man the station and send you your codes. Please note also, however, that a power or network outage at my house will also prevent me from mailing out codes, and PG&E and Comcast being what they are, such outages are all too common. Even if I automated the process, this vulnerability would still exist. It is frustrating, in this age of instant gratification, to have to wait more than an hour or two for a code to arrive, but I beg you to be patient if it sometimes takes longer.

If you've waited for days and still haven't received your registration code, you probably provided us with an incorrect or illegible email address, or perhaps no email address at all, or there is a problem with your email account or your spam filtering. We generally do not send registration codes by mail; you must have an email address (or access to a friend's email account) to get a registration code from us. However, if you really must, send us a stamped, self-addressed envelope and we will use it to send you your code. To change the email address we have on file for your registrations, just fill out our address change form. We don't need notifications regarding your change of postal address.

If you lose your code, or think you have not received it when you should have, you can request that your code be resent. To save yourself and us both time, it is a good idea to keep the registration codes that you receive for the software that you register written down somewhere — somewhere other than your computer. Hard drives crash, data gets lost; you don't want to have to email the makers of every piece of software you have ever registered, asking for your codes.

If you have received your code but it doesn't seem to work, we have a support page on what to do when your registration code doesn't work; please read that and follow its instructions.

Privacy Policy

Record of your registration will be kept on file, for purposes of taxes, statistics-gathering, and as a service to you (you can ask us whether you've registered already, if you're the forgetful type, or you can get your registration code from us if you lose it). Your credit card information will not be kept by Stick Software. Kagi and PayPal have their own privacy policies that we have no control over, so you should check with them if you care what they do with your personal information.

Your street address will never be used for marketing purposes or any unsolicited mail of any kind; it will be used only to send you stuff you specifically request.

Your e-mail address will be treated in the same manner, with the exception of our newsletter, which is arguably a marketing tool (although the main intention is to notify registered users of upgrades and new products as a service to them). We will respect your desire to opt out of that, and you will not be added in the first place if you check the "opt-out" radio button when you pay at Kagi. The newsletter is very low-traffic; expect a mailing once a month at the most, and probably typically less. We spend our time writing software, not spamming you.

All of your personal information is completely private to us. We will never, ever, for any reason, sell or give away our customer list to anyone. Period. And note that, unlike most other companies, we do not say here "this privacy may be changed at any time without notice". This is our policy and we're sticking to it. If we adopt a new privacy policy, all previously registered users will be grandfathered, keeping their old privacy policy forever. Period.

To be added to or removed from our newsletter, just fill out our subscription form. You do not need to be a registered user to receive our newsletter. Remove requests are guaranteed to be serviced before the next newsletter is sent out.

To change the email address we have on file for your registrations, just fill out our address change form. We don't need notifications regarding your change of postal address.

Support

We've got a separate support page now with all of our customer support information, including links to help pages on specific topics. If you have any difficulties with our products, please surf there first and see if we've already got a help document up that will guide to a solution. If not, you can send email to our support email address (also on that page).